Privacy Policy

​​​The Storybook Post, operated by Caroline den Dulk, operates this website and online store, including related information, content, features, tools, products, and services (collectively, the “Services”). Our Services currently use Wix to provide and operate our website and online store. We may change or add ecommerce, website, payment, marketing, shipping, or other service providers in the future, including potentially using Shopify or other third-party platforms.

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This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through our Services, including purchases from The Storybook Post Mail Club, or otherwise communicate with us.

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If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

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Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information described in it.

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Personal Information We Collect or Process

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When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

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Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, phone number, billing address, and shipping or mailing address.

• Payment and transaction information, including information necessary to process purchases, payment confirmations, transaction details, and other information related to your purchases. Payment card information may be collected and processed directly by our payment processors rather than being stored by The Storybook Post.

• Account information, including usernames, passwords, preferences, and account settings if you create an account through our Services.

• Order information, including products purchased, subscription information, Mail Club membership details, order history, cancellations, and other transaction information.

• Communications with us, including information you provide when contacting us by email, through our website, or through customer service.

• Device information, including information about your device, browser, IP address, operating system, network connection, and other technical identifiers.

• Usage information, including information about how you interact with or navigate our website and Services.

• Marketing preferences, including whether you have subscribed to receive promotional emails or other communications from us.

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We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

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Personal Information Sources

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We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, subscribe to The Storybook Post Mail Club, sign up for emails, contact us, or otherwise provide information to us.

• Automatically through our Services, including information collected through cookies, pixels, analytics tools, and similar technologies when you visit or use our website.

• From service providers, including website hosting, ecommerce, payment processing, email marketing, analytics, shipping, fulfillment, and other technology providers that process information on our behalf.

• From third parties or partners, where permitted by applicable law.

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How We Use Your Personal Information

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Depending on how you interact with us, we may use your personal information for the following purposes:​​

• Provide and Improve Our Services

  • We use your information to operate our website and business, process and fulfill orders, process payments, provide customer service, manage accounts, administer subscriptions, ship products, and otherwise provide the products and services you request.

  • This includes administering The Storybook Post Mail Club, including maintaining your membership, processing recurring payments where applicable, and mailing your monthly editions.

• Marketing and Communications

  • We may use your information to send promotional emails, announcements, newsletters, or other marketing communications when permitted by law or when you have provided consent where required.​

  • You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.​

• Personalization and Analytics​

  • We may use information about how visitors interact with our website to understand customer preferences, improve our Services, analyze website traffic, and improve our products and customer experience.

• Security and Fraud Prevention

  • We may use personal information to help maintain the security of our Services, authenticate accounts, process payments securely, detect or prevent fraudulent or unauthorized activity, and protect our customers and business.

• Communicating With You

  • We may use your information to respond to questions, provide customer support, communicate about your orders or Mail Club membership, and maintain our business relationship with you.

• Legal Reasons

  • We may use and disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our policies; to protect our rights, property, and Services; or to investigate fraud, security issues, or other unlawful activity.​

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How We Disclose Personal Information

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We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

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These third parties may include:

• Wix and other website or ecommerce providers that help us operate our website and online store.

• Payment processors that securely process payments and transactions.

• Shipping and fulfillment providers that help us deliver physical products and Mail Club editions.

• Email and marketing providers that help us communicate with customers and subscribers.

• Analytics and technology providers that help us understand website usage and improve our Services.

• Business and service providers that provide services such as customer support, cloud storage, website management, and other business functions.

• Third parties when you direct us to share information, or when you otherwise consent to the disclosure.

• Government authorities, legal professionals, or other parties when required by law or when reasonably necessary to protect our rights, customers, business, or Services.

• A successor or buyer of the business, in connection with a merger, sale, reorganization, financing, bankruptcy, or other business transaction.

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We do not sell your personal information for money.

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Relationship With Wix and Future Ecommerce Platforms

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Our website is currently powered by Wix, which may collect and process personal information about visitors and customers as necessary to provide website, ecommerce, hosting, security, payment, analytics, and related services.

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Wix may process information in accordance with its own privacy policies and terms. Information submitted through our website may therefore be transmitted to Wix and other service providers involved in providing the Services.

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We may change our website or ecommerce platform in the future. For example, we may move some or all of our Services to Shopify or another ecommerce provider. If we make such a change, your information may be processed by the new provider as necessary to continue providing our Services, subject to the applicable privacy policy and legal requirements.

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Third-party service providers are responsible for their own privacy practices. We encourage you to review the privacy policies of the services you use.

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Cookies and Similar Technologies

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Our website and third-party service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use our Services, provide security, and measure or improve our marketing and website performance.

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You may be able to control or restrict cookies through your browser or device settings. Some website functions may not work properly if certain cookies are disabled.

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Third-Party Websites and Links

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Our Services may contain links to websites, social media platforms, or other online services operated by third parties.

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If you follow a link to a website that we do not operate or control, you should review that website's privacy policy and terms.

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We are not responsible for the privacy, security, or content practices of third-party websites or platforms.

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Information you choose to share publicly on third-party platforms, including social media, may be visible to other users of those platforms and may be subject to their own privacy policies.

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Children's Data

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Our Services are intended for general audiences and are not directed toward children under the age of 13.

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We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us using the information below so that we can take appropriate steps to address the situation.

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If applicable law in your jurisdiction establishes a different age for consent or children's privacy protections, we will comply with the requirements applicable to that jurisdiction.

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Security and Retention of Your Information

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We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

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However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

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The length of time we retain information may vary depending on the type of information and the reason it was collected.

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Your Rights and Choices

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Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

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• Right to Access / Know: You may have the right to request information about the personal information we maintain about you.

• Right to Delete: You may have the right to request deletion of personal information we maintain about you, subject to legal exceptions.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

• Right to Opt Out of Certain Marketing: You may opt out of promotional emails by using the unsubscribe link included in our marketing communications.

• Right to Opt Out of Certain Data Processing: Depending on your location and applicable law, you may have additional rights regarding targeted advertising, the sale or sharing of personal information, or other forms of data processing.

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These rights are not absolute and may apply only in certain circumstances.

To exercise an applicable privacy right, please contact us using the information in the Contact section below. We may need to verify your identity before completing certain requests.

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We will not discriminate against you for exercising privacy rights available to you under applicable law.

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International Transfers

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Because our website and third-party service providers may operate internationally, your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

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When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

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When we make changes, we will post the updated Privacy Policy on this website and update the “Last updated” date.

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We encourage you to review this Privacy Policy periodically.

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Contact

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If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

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Caroline den Dulk
The Storybook Post

Email: carolinefaithart@gmail.com

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For purposes of applicable data protection laws, The Storybook Post, operated by Caroline den Dulk, is responsible for the personal information processed through our Services, except where a third-party service provider is independently responsible for its own processing activities.

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