Refund Policy

Subscriptions

Your subscription to The Storybook Post is recurring and billed automatically according to your chosen plan.

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You may cancel or pause your subscription at any time by contacting us directly or using the self-service portal. Please do not use your bank or credit card to cancel the subscription, as this may delay resolution and prevent us from helping you directly.​

Refund Policy

Refunds for already-shipped subscription items are not available, due to the handmade nature of all products. We do not accept returns or exchanges. If you did not receive your mailing shipment within the expected time frame, please contact us at carolinefaithart@gmail.com so we can investigate or mail a replacement.

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Refunds are not provided for:

• USPS delays

• Normal wear to envelopes during mailing

• Color variations that can naturally occur with printed artwork

• Personal preference or change of mind

• An incorrect or outdated mailing address provided at checkout

• Mail Club editions that have already been processed and mailed

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We genuinely care about every Mail Club member and will always do our best to make things right when something goes wrong.